Delivery and Returns

RPS logo - refunds and returns

Returns and Refunds Policy

Thank you for shopping at RPS. Below is our returns and refunds policy.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

  • By phone number: 01296 425665
  • By email: support@rps.ltd

Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

RP Support Ltd 14 Bridgegate Business Park Gatehouse Way Aylesbury HP19 8XN

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from RPS.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

MARKFORGED PRODUCT QUOTE

We will respond to your enquiry directly via email or telephone call.
When requested a quote will be provided.

(Please note your contact details will be held within our CRM platform for future correspondence)

 

MARKFORGED PRODUCT ENQUIRY

We will respond to your enquiry directly via email or telephone call.
(Please note your contact details will be held within our CRM platform for future correspondence)